Friday, July 29, 2005
VoIP provider adds virtual PBX to list of services
Another VoIP offering. It's all very well offering sophisticated VoIP services (in this case virtual PBX services) but there are many hidden costs that customers should be aware of.
Replacing a traditional phone system with an IP one is not necessarily an easy process. Firstly the LAN probably needs updating so that it supports QoS to the desk, then there's the cost of the IP phones themselves and connectivity back to the ITSP (Internet Telephony Service Provider) itself.
Many offerings are over standard DSL links, which don't support QoS and even leased lines may well hit the ISP on a contended backbone.
Adding all these costs up may make the service suddenly very unattractive (especially for single site companies) and traditional forms of telephony may work out much more cost-effective using IDA or CPS type services.